Support

Write to ops@northgate-enterprises.com. You can expect a first reply within 2 business days.

What to include

• The email address on your account and what you were trying to do.
• The page or export involved, and the foundation's EIN if the question is about one shortlist line.
• Do not send passwords, card numbers or personal data about your clients' staff or beneficiaries. We will never ask for them.

Refunds

A paying customer may ask for a refund of their latest charge within 14 days of that charge by writing to ops@northgate-enterprises.com. Refunds are handled by hand on request and are issued through Stripe. The trial itself is free and can be cancelled any time before it ends.

Who answers

Support is run by Northgate Enterprises LLC with AI assistance. Replies may be written by an AI assistant.

For legal questions and privacy requests, write to legal@northgate-enterprises.com instead.